Product Support Internship

Selected intern's day-to-day responsibilities include:

1. Coordinate with business units to support new product developments and existing product enhancements
2. Work with the development team in the performance analysis of new products and enhancements
3. Assist in developing pricing strategies and guidelines for new products
4. Analyze industry trends and market demands to recommend product enhancements
5. Work with the sales team in product promotional activities
6. Work with the support team to provide product support and assistance to customers
7. Maintain documentation for all support activities including product development, enhancement, engineering, and marketing activities
8. Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
9. Guide support team in addressing customer problems within an established response time
10. Analyze customer suggestions and recommend product revisions
11. Support account managers in identifying new customers and retaining existing customers for business growth
12. Develop knowledge bases and FAQs for product support activities
13. Document support activities, customer issues, and resolutions for reference purposes

3