We're a fast-growing direct-to-consumer (D2C) brand in the fashion space, currently selling across platforms like Nykaa Fashion, AJIO, Myntra, and our own website. We are looking for a proactive, detail-oriented E-commerce Operations Executive / Manager to handle returns, logistics, shipment disputes, and support key backend operations.
1. Manage order fulfillment via Shiprocket from dispatch to delivery.
2. Ensure timely pickups and deliveries; coordinate with logistics partners.
3. Handle lost shipments, returns to origin (RTO), and resolve disputes.
4. Optimize shipping costs and improve delivery success rates.
5. Oversee returns on marketplaces (Nykaa, Ajio, Myntra) and D2C website.
6. Coordinate approvals, quality checks, and restocking with warehouses and marketplaces.
7. Address order-related queries, returns, feedback, and delivery issues on the D2C platform.
8. Deliver prompt, professional, and solution-oriented communication.
9. Perform monthly reconciliation of orders, returns, cancellations, and revenue across platforms.
10. Provide accurate accounting data to the finance team.
11. Monitor and maintain stock levels across marketplaces and warehouse.
12. Assist with purchase orders, inventory transfers, stock adjustments, and vendor coordination.
13. Ensure SKU and product listings are updated and synchronized with inventory.
What You'll Learn:
1. End-to-end e-commerce operations using Unicommerce & Shiprocket.
2. Return and order management across major marketplaces.
3. Customer service best practices and issue resolution.
4. Inventory syncing and platform coordination.
5. Reconciliation and basic accounts handoff for real-world reporting.
6. How a D2C fashion brand functions from warehouse to website.
Why This Internship Is Valuable:
1. Direct mentorship from the founding team.
2. Experience across all major e-commerce platforms (Nykaa, AJIO, Myntra, Shopify/D2C).
3. Add real projects to your resume that show business impact.
4. Recommendation letter and internship certificate upon completion.
5. High-performing interns may be offered a pre-placement or full-time role.
Skill(s) required
AccountingAttention to DetailConflict ManagementCoordinationCustomer SupportEffective CommunicationInventory ManagementMS-ExcelProblem SolvingTime Management
1. are available for full time (in-office) internship
2. can start the internship between 29th May'25 and 3rd Jul'25
3. are available for duration of 6 months
4. are from Chennai only
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Student or recent graduate in business, fashion management, operations, supply chain, or commerce.
2. Strong interest in e-commerce, fashion, or consumer brands.
3. Comfortable with basic data handling using Excel or Google Sheets.
4. Proactive, organized, detail-oriented, and enjoys solving operational challenges.
5. Good written and verbal communication skills; proficiency in English and Hindi preferred.
6. Available for a full-time internship of at least 3 months.
7. Candidate must be based in Chennai.
8. Prior internship or project experience with Unicommerce, Shiprocket, or marketplace platforms such as Myntra, AJIO, etc. is a significant advantage.
9. Experience working in or with a D2C brand or startup environment.
10. Eager to learn how backend operations influence customer experience.
Perks
Certificate Letter of recommendation Informal dress code
Number of openings
1
About RIVR
RIVR is a ready-to-wear designer footwear brand based in Chennai. We create timeless pieces that one would wear forever. To empower and celebrate every working woman out there.
