1. Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
2. Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
3. Assist customers in the installation and integration of on-page service to the current environment
4. Track and monitor all support cases to ensure timely resolution and follow-up
5. Clearly identify, document, and find solutions for customer issues and product problems
6. Escalate critical customer situations to the appropriate level of management and engineering expertise
7. Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
8. Contribute to documentation and knowledge base article library
9. Model on page core values: accountability, creativity/resourcefulness, energy/passion, leadership, integrity/honesty, smart/critical thinking, teaming
Accolite is a global IT services company headquartered in Dallas, the USA with offices in India. Recognized for providing cutting edge information technology services with a proven track record of being totally client focused, Accolite promises efficient, affordable and on-time IT services.
Starting with a humble beginning back in 2007 in Dallas with a single associate and a home office, today the company has grown to more than 750 associates distributed across multiple offices and geographic locations. A privately held organization, Accolite has been profitable from the first year of operation and serviced 100+ customers over the years.
'Accolite' is derived from the Greek Word 'Akolouthos' defined as a dedicated person who contributes to the fulfillment of a need. True to its meaning, Accolite has always been devoted to the IT needs of its clients and will continue to do so.