Support Services - Intern Intern

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Support Services - Intern

Accolite Software Private Limited

Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 15,000 /month
APPLY BY
8 Nov' 19
Posted 3 weeks ago
Internship

About the internship

Selected intern's day-to-day responsibilities include:

1. Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
2. Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
3. Assist customers in the installation and integration of on-page service to the current environment
4. Track and monitor all support cases to ensure timely resolution and follow-up
5. Clearly identify, document, and find solutions for customer issues and product problems
6. Escalate critical customer situations to the appropriate level of management and engineering expertise
7. Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
8. Contribute to documentation and knowledge base article library
9. Model on page core values: accountability, creativity/resourcefulness, energy/passion, leadership, integrity/honesty, smart/critical thinking, teaming

Skill(s) required

MS-Excel
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 17th Oct'19 and 16th Nov'19

3. are available for duration of 6 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Added requirements

1. Excellent iOS, Android troubleshooting ability

2. Excellent customer service skills

3. Excellent understanding of the technical fundamentals of the Internet

4. Exposure to SQL

5. Experience supporting multiple, simultaneous engagements/customers

6. Excellent analysis and debugging skill

7. Ability to function as an individual contributor and/or a member of a team

Perks

Certificate Flexible work hours Informal dress code 5 days a week Free snacks & beverages

Number of openings

2

About Accolite Software Private Limited

Accolite is a global IT services company headquartered in Dallas, the USA with offices in India. Recognized for providing cutting edge information technology services with a proven track record of being totally client focused, Accolite promises efficient, affordable and on-time IT services.

Starting with a humble beginning back in 2007 in Dallas with a single associate and a home office, today the company has grown to more than 750 associates distributed across multiple offices and geographic locations. A privately held organization, Accolite has been profitable from the first year of operation and serviced 100+ customers over the years.

'Accolite' is derived from the Greek Word 'Akolouthos' defined as a dedicated person who contributes to the fulfillment of a need. True to its meaning, Accolite has always been devoted to the IT needs of its clients and will continue to do so.
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