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Systems Engineering Internship in Mumbai at Sectona Technologies

Systems Engineering

Sectona Technologies

Mumbai

Start Date Duration Stipend Posted On Apply By
Immediately
6 Months ₹3000-5000 /Month 6 Sep'19 21 Sep'19
Full time
 
About Sectona Technologies (https://sectona.com/):
Sectona is a cyber-security company founded in early 2017 and is focused on access management technologies helping organizations prevent and detect breaches that occur under the cover of insider & external threats.

With its cross-platform and deeply integrated privileged access management (PAM) solution spectra, Sectona enables enterprises & managed service providers to achieve enhanced security by adopting a refreshed PAM approach. Spectra is purpose-built for cloud-first organizations & managed service providers.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products
2. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution
3. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
4. Serve as an internal and external point of contact on customer issues and ensure they are resolved as expediently as possible
5. Collect information and document bugs with engineering for product issues that are impacting customers
6. Provide feedback on the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread
7. Create a process or troubleshooting documentation in the support knowledge base
# of Internships available: 1
Skill(s) required: MS-Office and CCNA
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 5th Sep'19 and 5th Oct'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
Perks:
Certificate.

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