Technical Product Support Intern (Part time)

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Technical Product Support

Kovai Limited

Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 10,000 /month
APPLY BY
8 Dec' 19
Posted 3 weeks ago
Internship with job offer
Part time

About part time job/internship

We are looking for people with interests and capabilities to provide technical product support to our customers.

Selected intern's day-to-day responsibilities include:

1. Attend to customer requests through tickets, email, or chat queries within SLA
2. Provide resolution through email response and chat platform, reference to documents or videos
3. Coordinate with engineering team for complex issues, resolve and keep the customer updated in timely manner
4. Involve in QA activities of the product to gain knowledge about the product and the platform
5. Write functional test cases and perform functional and performance testing of the products
6. Write technical documents about feature, support documents, blogs, etc. to exhibit knowledge and relevant materials that will improve product support activities
7. Keep the support documentation relevant by adding new documents, updating the existing ones with changes accordingly
8. Get involved in product demonstrations and customer relationship calls

Required skills:

1. Fresh graduate (computer science stream) with BE/ME, BSc/MSc, MCA - CSc/IT
2. Excellent software programming skills
3. Capability to understand software, middle-ware and integration technologies
4. Excellent written, verbal and interpersonal skills
5. Candidates should be ready to work in shifts 06 am - 03 pm/02 pm - 11 pm (IST)
6. Only male candidates preferred for the role
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for the part time job/internship

2. can start the part time job/internship between 14th Nov'19 and 14th Dec'19

3. are available for duration of 6 months

4. have relevant skills and interests

Perks

Certificate 5 days a week Job offer
Additional information

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 200000 to 300000 /year

Number of openings

5

About Kovai Limited

Kovai is a premier enterprise software company offering multiple products at scale both in the enterprise arena and in the B2B SaaS space.

We are a technology partner of choice for many of the world's leading enterprises to manage and monitor their Microsoft BizTalk and Azure Serverless environments.

Our product team consists of thinkers and innovators who are redefining the way robust Enterprise Software and SaaS products are built. Headquartered in London, U.K. and with a development center in Coimbatore, India, our engineers have niche skills and in-depth domain knowledge.

At Kovai, we believe in creating a transparent and honest work environment for our employees. We build software products used by hundreds of enterprise customers worldwide by bringing the human touch to the business.
Activity on Internshala
Hiring since November 2019
5 opportunities posted
1 candidate hired
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