Technical Support Intern

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Technical Support

Uolo Technology

Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 15,000-20,000 /month
APPLY BY
12 Jul' 20
Posted 3 weeks ago
Internship with job offer

About the internship

Technical support executives are responsible for working with customers and team members for problems that may arise in an organization.

Selected intern's day-to-day responsibilities include:

1. Answering phone calls, writing replies to emails, and excelling in customer service
2. Providing technical solutions to different problems of customers by taking the help of different tools
3. Ensuring that the call comments are properly arranged and suitable information is provided to customers
4. Maintaining high-quality standards taking into view each aspect of attending the customer, listening to their problems, and offering appropriate solutions to them
5. Acting as an intermediary between the organization and customer such as dealing with the complaints and queries of consumers
6. Preparing a set of answers in order to reply to the customer queries immediately

Skill(s) required

English Proficiency (Spoken) Hindi Proficiency (Spoken) Kannada Proficiency (Spoken) MS-Excel MS-Office Tamil Proficiency (Spoken) Telugu Proficiency (Spoken)
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 12th Jun'20 and 17th Jul'20

3. are available for duration of 6 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Added requirements

1. Should have dual qualities of time management, patience and ability to speak to customers with confidence and conviction

2. Should have an attitude that is well approachable by customers and understanding their problems

3. Should have extremely good listening skills in order to understand what the customer wants to say or express

4. Must know these languages: English, Kannada, Hindi, and manageable Telugu and Tamil

Perks

Certificate Letter of recommendation Job offer

Number of openings

1

About Uolo Technology

Uolo Technology is India's largest K-12 network, with more than 1 million students on the platform. Uolo works with the students to provide personalized learning products that improve the learning outcomes of the student.

More than 20 lakhs students and 70,000 teachers use the Uolo app every month. Uolo, founded in 2015 is a learning and communications platform with only one mission in mind - to empower the school community with technology to ensure the overall development of K-12 students. We have recently closed a Series B funding round of USD 25 million.
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