Technical Support Internship

Selected intern's day-to-day responsibilities include:

1. Research and identify solutions to software and hardware issues
2. Diagnose and troubleshoot technical issues, including account setup and network configuration
3. Ask customers targeted questions to quickly understand the root of the problem
4. Track computer system issues through to resolution, within agreed time limits
5. Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
6. Provide prompt and accurate feedback to customers
7. Refer to internal database or external resources to provide accurate tech solutions
8. Ensure all issues are properly logged
9. Prioritize and manage several open issues at one time
10. Follow up with clients to ensure their IT systems are fully functional after troubleshooting
11. Prepare accurate and timely reports
12. Document technical knowledge in the form of notes and manuals

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