Technical Support Internship in Bangalore at ZaranTech Software Private Limited
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Start Date
Starts immediatelyImmediately
6 Months
15000 /month
Apply By
18 Mar' 21
About ZaranTech Software Private Limited
ZaranTech is a live and interactive e-learning platform that is revolutionizing professional online education. We offer instructor-led courses supported by online resources, along with 24x7 on-demand support. We provide the flexibility to learn at their own time and location, even from their mobile devices. ZaranTech courses are specially curated by experts who monitor the IT industry with a hawk's eye, and respond to expectations, changes and requirements from the industry, and incorporate them into our courses.
About the internship
Selected intern's day-to-day responsibilities include:

1. Develop a deep knowledge of Google and Microsoft's range of applications (Google Apps, Google Drive, Microsoft Office)
2. Solve basic common user problems in real time, including software functionality problems and questions; data communication/internet/networking troubleshooting, installation problems and questions; and OS and browser-related issues
3. Escalate top priority, production-critical issues to the appropriate technical staff Completely involved in troubleshooting technical problems
4. Maintain ownership of issues until resolution. Resolve incidents in a timely manner as per SLAs
5. Take full ownership of customer problems/cases, monitor for proper and on-time feedback
6. Act as the front-line T2 technical contact to interact with customers (business partners and direct customers)
7. Work closely with the sales coordinators. Follow the visit and escalate for technical or business emergencies
8. Try to resolve the case remotely, it can't resolve due to complexity, urgency, ability to escalate to the higher team
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 4th Mar'21 and 8th Apr'21

3. are available for duration of 6 months

4. have relevant skills and interests

Number of openings

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