Technical Support Internship in Hyderabad at Digitral Private Limited
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Technical Support

Start Date
Starts immediatelyImmediately
6 Months
₹ 25,000 /month
15 Jun' 23
Posted 3 weeks ago
About Digitral Private Limited
Digitral Private Limited is a leading provider of software and services that enable organizations to use mobile and digital technologies to improve customer engagement. Digitral is headquartered in Dubai with offices in Hyderabad, Myanmar, and Dubai.

We help large brands, telecom operators and enterprises reduce the cost and complexity of digital service delivery across IT, marketing, and customer support, leading to better customer journeys and customer experience. With deployments in 60 countries, powering billions of digital touchpoints per month, we are a trusted vendor to blue-chip businesses around the world.
Activity on Internshala
Hiring since June 2023
2 opportunities posted
About the internship
Selected intern's day-to-day responsibilities include:

1. Working on the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation
2. Working on root cause analysis, management communication, and client relationship management in partnership with infrastructure/service support team members
3. Deploying regular code updates across all the environments including dev/QA/staging (as and when required)
4. Understanding the client's business and prioritizing things accordingly
5. Diagnosing problems/issues/defects
6. Investigating technical issues with client integrations or internal systems
7. Guiding customers through setup/use of platform features and APIs
8. Coordinating with the development team to troubleshoot and devise solutions
9. Maintaining documentation and playbooks related to support and system operations
10. Working in a change management and ticketing environment (like Jira service management & Service Now)

Skills Required:

1. Good knowledge of Linux along with a strong base of networking concepts
2. Knowledge of MySQL database and query operations
3. Knowledge of open-source software like Wire Shark, Postman, Apache Tomcat, J-Boss, HA proxy & Nginx
Skill(s) required
Apache Computer Networking Linux MySQL Nginx Postman
Earn certifications in these skills
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 1st Jun'23 and 6th Jul'23

3. are available for duration of 6 months

4. are from or open to relocate to Hyderabad and neighboring cities

5. have relevant skills and interests

5 days a week Free snacks & beverages
Number of openings

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