Technical Writing Internship

Selected intern's day-to-day responsibilities include:

1. Create comprehensive documentation for our help site and API docs
2. Develop a deep understanding of the web and mobile products to translate complex information into easy to digest content
3. Create multimedia content to help our users understand and adopt product features
4. Perform usability testing on features and APIs to document new releases, enhancements, and bug fixes
5. Coordinate with the engineering, product, QA, and customer-facing teams to gather key requirements, customer use cases and pain points
6. Design effective communication to customers for company and product updates across industries
7. Work to improve the customer experience and response by revising, and re-organizing the help site and API documentation

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