1. Manage large amounts of calls
2. Identify and assess customers needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Meet personal/customer service team sales targets and call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
9. Take the extra mile to engage customers
Skill(s) required
Hindi Proficiency (Spoken)Hindi Proficiency (Written)
1. are available for full time (in-office) internship
2. can start the internship between 16th Apr'21 and 21st May'21
3. are available for duration of 6 months
4. have relevant skills and interests
Perks
Certificate Informal dress code Job offer
Additional information
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 200000 to 300000 /year
Number of openings
10
About Cortrack Solutions Private Limited
Cortrack is an international contact center having offices in India, USA, Hong Kong & the Republic of Czech. We specialize in all categories of call center services and render high-quality inbound, outbound, and web-enabled services across the globe to different industry segments like finance, telecom, home improvements, insurance, flight & holidays, leisure, real estate, and energy. At Cortrack, our clients are presented with a value-driven approach to BPO, we offer the broadest range of BPO services underpinned by operational excellence and cost-effectiveness, therefore lowering costs is just a small benefit as compared to the other services offered here.
