Analyst - Customer Support Fresher Job

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Analyst - Customer Support

Finxera India Private Limited (Acquired By Priority Holdings)

Chandigarh

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,50,000 - 3,60,000 ₹ 2,50,000 - 3,60,000 /year
Experience
0-2 years
0-2 years experience
Apply By
25 Jun' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Be able to have on-point communication in a proficient manner
2. Relay all information needed and as provided
3. Address customers in a professional and respectful manner
4. Take ownership of issues in order to follow up on outstanding requests and escalate issues when necessary
5. Maintain up-to-date knowledge of business areas
6. Maintain broad knowledge of the company's products and services

Requirements:

1. Preferably B.Com graduates
2. Minimum 60% in 10th and 12th class

As an analyst - customer support, you shall be providing client support services to our clients and subscribers who would require CFT Resources at IDC to help them. To handle inbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. This would include, however, not limited to:

-Query Resolution
-Task Execution
-Payments Investigation

Note: An ideal candidate shall be a learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, and comfortable in building trust-based relationships with clients and across the company.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Financial literacy
Earn certifications in these skills
Salary

Annual CTC: ₹ 2,50,000 - 3,60,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance

Number of openings

5

About Finxera India Private Limited (Acquired By Priority Holdings)

Finxera is a rapidly growing silicon valley-based financial technology company focused on creating secure and compliant payment solutions for leading debt settlement companies in the U.S. Finxera is a subsidiary of Priority Holdings and Finxera has been recently acquired by Priority. We build state-of-the-art product solutions for the Fintech space at our development center located in Rajeev Gandhi IT Park, Chandigarh. We are an employee-first organization. We recognize that our employees are the driving force behind our success, and we continually strive to ensure their professional and personal success supported by employee-friendly policies and a positive work environment built on mutual respect and professionalism. We ensure a challenging environment that would bring the best out of our employees and fuel their learning and growth in the latest technologies and domains.
Activity on Internshala
Hiring since October 2022
5 opportunities posted
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