1. Act as the main point of contact for technical issues
2. Work collaboratively with software development and quality teams, to facilitate problem-solving
3. Work with end-to-end ownership of application support for production systems issues resolution, system deployments, monitoring and associated compliance/certification testing, in consonance with mandated process/specifications requirements
4. Work on providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics and network health monitoring [resolve L1, L2 and act as a support for L3 issues]
5. Manage the execution of various compliances testing and financial systems certifications
6. Deploy applications on the client system or production environment
7. Coordinate for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level including installing and upgrading applications and configuring systems and applications
8. Work on escalating the complex problems to the product engineering and/or systems engineering, or to a higher level of expertise within the organization, along with observations from investigative and diagnostic assessments made thus far with possibilities scenarios
9. Monitor and track production systems, anticipate and address potential issues before they become issues; also monitor network performance and validate production systems logs proactively
10. Monitor and track issue/incident tickets, through the service desk and other channels, and research, diagnose, troubleshoot and identify solutions to resolve system/application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side
An innovation-centric product company, Mobileware thrives on the potential of a fast-paced financial landscape in India. Over the years, we, at Mobileware, have made a digital difference to all types of banks viz. PSUs, cooperative, urban, and rural banks.
