The operations function at Cultfit includes driving in-center sales, customer experience, inventory management, customer troubleshooting, and people management.
Key responsibilities:
A. Sales:
1. Work on promoting and selling memberships to potential new clients - walk-ins/trials
2. Work on achieving target by driving conversion
3. Work on upselling
4. Maintain record of every interaction with new user
5. Enter all details of customers & walks-ins on internal tools
B. Operations:
1. Work on managing center experience and incremental enhancements
2. Work on the timely opening and closing of the center
3. Work on inventory management: ensure inventory of essentials, supplies, and equipment responsible for both stocking and re-ordering (first-aid, stationary, water, towels, etc.)
4. Work on managing classes and workouts
5. Work on ensuring the punctuality of trainers and classes
6. Handle issues with respect to attendance, equipment, and space availability
7. Work on customer interactions and troubleshooting
8. Interact with walk-ins and prospective clients
9. Work on improving member attendance through meet and greet, familiarity building, and creating a welcoming atmosphere
10. Take feedback from members and partners about classes and document the same
11. Handle issues that may lead to consumer experience during or pre/post class
12. Work on center facility audits and inputs
13. Ensure that we do daily audits of the center and facility including all supplies and essentials
How does your work impact the team's success? Providing consistent great customer experience creates long-lasting relationships with our users & members & we're able to #makehealtheasy for these customers at an unprecedented scale.
Cult.fit is an integrated platform for food, fitness, and meditation. We take a holistic approach to health and fitness by bringing together all aspects of a healthy lifestyle on a single platform. We offer both online and offline experiences across fitness, nutrition, and mental well-being through its 4 products, i.e, Cult.fit, Eat.fit, Mind.fit & Care.fit. With the aim to make fitness fun and easy, Cult.fit gives workouts a whole new meaning with a range of trainer-led, group workout classes.
Eat.fit makes healthy eating easy & affordable. Every Eat.fit meal is cooked fresh with the best ingredients and is calorie counted and delivered to your doorstep. Care.fit is a state-of-the-art medical and diagnostic center that offers doctor consultations and clinical expertise to help in providing care for common illnesses and complex issues. We make group workouts fun, daily food healthy & tasty, mental fitness easy with yoga & meditation, and medical & lifestyle care hassle-free.