The 'Associate Center Manager' at CultFit is responsible for customer experience, in-gym center sales, inventory management, customer troubleshooting, and people management.
Key Responsibilities:
1. Responsible for promoting and selling memberships to potential new clients - walk-ins/trials.
2. Responsible for achieving the target by driving conversion.
3. Responsible for up-selling.
4. Should maintain a record of every interaction with new users.
5. Should enter all details of customers, and walk-ins on internal tools.
6. Managing center experience and incremental enhancements
7. Timely opening and closing of the center
8. Inventory management: Ensure inventory of essentials, supplies, and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, towels, etc.).
9. Managing classes and workouts.
10. Ensuring the punctuality of trainers and classes.
11. Handle issues concerning attendance, equipment, and space availability.
12. Customer interactions and troubleshooting.
13. Interact with walk-ins and prospective clients.
14. Improving member attendance through meet and greet, familiarity building, and creating a welcoming atmosphere.
15. Take feedback from members and partners about classes and document the same.
16. Handle issues that may lead to consumer experience during or pre/post-class.
17. Center facility audits and inputs.
18. Ensure that we do daily audits of the center and facility including all supplies and essentials.
Shift timings are rotational shifts:
Split Shift - 5:30 AM to 10 AM (during break the candidate can go to home ) 5 PM to 10 PM
Cult.fit is an integrated platform for food, fitness, and meditation. We take a holistic approach towards health and fitness by bringing together all aspects of a healthy lifestyle on a single platform. We offer both online and offline experiences across fitness, nutrition, and mental well-being through its 4 products, i.e., cult.fit, eat.fit, mind.fit & care.fit.
With the aim to make fitness fun and easy, cult.fit gives workouts a whole new meaning with a range of trainer-led, group workout classes. Eat.fit makes healthy eating easy & affordable. Every eat.fit meal is cooked fresh with the best ingredients and is calorie counted and delivered to your doorstep. Care.fit is a state-of-the-art medical and diagnostic center that offers doctor consultations and clinical expertise to help in providing care for common illnesses and complex issues.
