Associate - Customer Success & Events (Full Time) Fresher Job

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Associate - Customer Success & Events (Full Time)

Chiri Labs

Kochi, Ernakulam, Cochin

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
8 Apr' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Resolve customer complaints via phone/WhatsApp in a timely and delightful way
2. Manage customer retention to drive the growth of the company via various channels
3. Call customers to schedule, manage & host fun group events at their premises
4. Monitor customer issues on social media and reach out to provide assistance
5. Gather customer feedback and share reports and insights with the core team
6. Work closely with our customers to drive referrals, ratings, and reviews
7. Take proactive steps and informed decisions based on data and feedback
8. Work on the achievement of your personal and team goals and KPIs
9. Work closely with the core team to enhance productivity & reduce costs
10. Develop a culture of continuous improvement with systems and processes

Skills & Requirements:

1. 0-2 years of experience as a customer support associate
2. Past experience hosting events for small or large groups
3. Bachelor's degree with relevant experience
4. Ideally living in Cochin with own transport & laptop
5. Good communication skills in English & Malayalam
6. A sense of urgency, calm, and fun-loving personality
7. Strong negotiation, interpersonal & analytical skills
8. Proficient in using spreadsheets and presentations
9. Ability to handle large community groups in social media
10. Patience when handling difficult and tough customers

Skill(s) required

Anchoring Client Relationship
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Kochi, Ernakulam, Cochin and neighboring cities

Salary
Duration: 6 months
Salary during probation: ₹10,000 - 15,000 /month
After probation:

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 15%

3. Other incentives: 5%

Perks

Informal dress code

Number of openings

2

About Chiri Labs

We are CHIRI, a novel consumer tech startup in the e-commerce space, based in Cochin, Kerala, and working to solve customer pain points while they shop for their daily essentials. Conceived and backed by a group of entrepreneurs and professionals from IIT/IIMs and ex-Google, Microsoft, Facebook, Netflix, Uber, and Spotify to name a few.

Our mobile-first micro delivery platform will enable our customers to experience the best of both worlds - the freshness of shopping local and the convenience of shopping online. Add to it, the magic of CHIRI for all its goodness, awesomeness, and happiness factors, and we shall serve our customers with a very unique, personalized, and delightful experience.
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Hiring since January 2021
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