1. Building and maintaining strong relationships with clients by ensuring that their needs are met and issues are resolved in a timely and effective manner.
2. Managing the end-to-end service delivery process, including client onboarding, service implementation, service delivery, and service improvement.
3. Monitoring the performance of the HR service delivery team, ensuring that SLAs are met and service quality is maintained at all times.
4. Managing a team of HR service delivery professionals, ensuring that they are trained, motivated, and supported to deliver high-quality services to clients.
5. Identifying opportunities to improve service delivery processes and implementing changes to drive efficiency and effectiveness.
6. Providing regular reports on service delivery performance to clients and senior management, using data and analytics to drive insights and continuous improvement.
TeamLease Regtech is India's leading regulatory technology (RegTech) solutions company enabling ease of doing business for over 1,557 legal entities across 28 states and 8 union territories. TeamLease Regtech offers state-of-the-art multi-tenant, SAAS solutions on its web and mobile platforms, integrated with the most comprehensive legal and compliance database in India; 1,536 acts and 69,233 compliances updated on a near real-time basis covering over 3,000 changes every year.
