Our community is one of the most important pillars of the brand we have built. The role of a community executive involves interacting with our tribe of #quirkheads (i.e. the wonderful people who love our craft)! As a community executive, you will be responsible to resolve queries received via our social handles, chat support, and email.
Key responsibilities:
1. Support customers via WhatsApp chat, social media DMs/comments, and emails
2. Provide guidance on designs to pair up with, availability of designs, or any other concern related to the purchase
3. Arrange reverse pickups for customers who would like to exchange/ return a specific design
4. Issue refunds/store credits as and when required
Requirements:
1. Fresher or an experienced professional in customer support (<1 yr)
2. Good spoken and written English
3. Basic knowledge of Microsoft Excel
4. A positive attitude and the hunger to learn new skills and grow
Please note that the office location is Bangalore.
Annual CTC: ₹ 2,00,000 - 2,50,000 /year
Quirksmith is a brand of handcrafted silver jewelry based in Bangalore.Our pieces embrace the fact that every woman is unique and she should express like one. Our plan is very simple - make the best of who you are and if Quirksmith can give that push over the edge...well count on us!
