1. Review and audit collections law firm's policies and procedures to make sure they are in line with the industry standards
2. Notate the findings and update them in the audit tool
3. Review and update policies, certificates, and licenses as per the renewal schedule in the audit tool
4. Collate relevant artifacts and data from the law firms by doing consistent follow-ups with SPOCs until the audit is complete
5. Suggest remediation on the valid findings
6. Consult in the development and improvement of audit tools and related process flows
7. Draft, modify, and implement company policies and procedures
Requirements:
1. Familiarity with US collections and compliance standards, data security, government acts such as FDCPA, FCRA, TCPA, SCRA, GLBA, UDAAP, PCI-DSS, HIPPA, and knowledge of federal laws and regulations would be an added advantage
2. Flexible to work in different shift timings, work for extended hours and holidays (if required)
3. Ability to work under pressure and deliver results as per TAT
4. Minimum a graduate (in any field)
We provide outsourced staffing, consulting, and expertise. KnovaOne, a brand of Mendiratta Business Solutions, provides practical outsourced support for your task-based projects, helping you balance the workload for your team and enabling key resources to focus on complex or revenue-generating activities. Our find and fix consulting services couple proven methods with industry expertise to offer solutions for common problems such as the right staffing, waste from inefficient processes, and appropriate risk mitigation. It's time to make a change and experience super KnovaOne results.