Contact Centre Associate Job in Gurgaon at People Association for Research Training and Humanity
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Gurgaon

Start date
Starts Immediately
CTC
2.16 - 2.4 LPA
Apply By
8 Sep' 22
Posted 3 weeks ago
Fresher Job
Fresher Job
About People Association for Research Training and Humanity
People Association for Research Training and Humanity (PARTH) is an independent research organization of eminent professionals engaged in social, market research, and evaluation of government programs. It is registered under the Indian Societies Registration Act of 1860. PARTH has been set up with the objective of offering quality services through research and action to the program managers and policymakers who are very busy developing new strategies and plans so as to bring about qualitative and lasting improvement in the lives of the people to ensure holistic development of the society at large (those representing the economic strata in particular).
Activity on Internshala
Hiring since October 2017
15 opportunities posted
20 candidates hired
About the job
Key responsibilities:

1. Managing the crew help desk and providing resolutions to the crew
2. Establishing communication with the absconding or not reachable crew
3. Updating and resolving deployer tickets assigned to them within defined TAT
4. Working on crew emergency contact verification
5. Conforming to proposed TI by taking crew availability
6. Scheduling and confirming RE-TI by taking crew availability
7. Updating contact centre activities in deployer/recruiter
8. Providing training to crew on mobile app timesheet functionality
9. Ensuring crew fill their monthly timesheets via mobile app and resolving crew queries
10. Reporting and coordinating with the technology team for issues faced by the crew in the timesheet
11. Scheduling HSE call by taking crew availability
12. Collecting crew vaccination status from Indian crew and nudging them to get vaccinated
13. Sending out bulk email and WhatsApp messages to the crew
14. Scheduling and monitoring Cisco WebEx call
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written)
Learn these skills on Internshala Trainings
Who can apply

1. Those who are from or open to relocate to Gurgaon and neighboring cities

2. Good Communication skills

3. Social Media Knowledge

4. A positive attitude

5. Displayed high levels of energy

6. A flexible, team player and self-starter

Salary
Duration: 6 months
Salary during probation: 18,000 - 20,000 /month
After probation:

Annual CTC: 2.16 - 2.4 LPA (All fixed)

Perks
5 days a week
Number of openings
1

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