Control Tower Lead Job

Key responsibilities:

1. Monitor vehicle movements to ensure on-time arrivals and steady progress, especially for long-distance or intercity movement trips
2. Communicate with drivers regularly and escalate delays or route deviations
3. Report critical updates related to traffic roadblocks or special events to all stakeholders
4. Flash priority alerts (yellow or orange flags) to internal teams based on severity
5. Track and evaluate vehicle or driver performance including speed delays and breakdowns
6. Monitor and maintain accurate GPS tracking and handle non-GPS vehicles with a proper manual database
7. Resolve GPS device issues track inactive devices and coordinate for recovery or replacements
8. Maintain updated records of delays penalties and driver performance metrics
9. Onboard new vehicles for special projects and ensure data is up to date
10. Resolve tickets and requests assigned to the Control Tower team in a timely manner
11. Collaborate with internal teams and external vendors to prevent disruptions and maintain smooth operations
12. Adhere to strict SLAs for quick resolutions during critical incidents

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