CRM Executive Job in Jaipur at Elation Edtech Private Limited (Tinkerly)
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Jaipur

Start date
Starts Immediately
CTC
3 - 4 LPA
Apply By
24 Jun' 22
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About Elation Edtech Private Limited (Tinkerly)
Tinkerly is an ed-tech company founded in 2015 by IIT-Delhi & XLRI alumni who have come up with a unique initiative of mixing the fun and hands-on robotics/AI learning experience to kids in monotonous online coding classes by incorporating STEM educational kits as a part of our play-based curriculum. Tinkerly's courses have benefitted over 150 thousand students across India, the Middle East, and North America. Since launch, students have spent 300k+ learning hours on our app 'Let's Tinker' which has 50K+ downloads on the play store. The company is backed by marquee Edtech investors like Navneet Education (BSE Listed), SucSEED Ventures, Keiretsu Forum, and Gray Matters Capital.
Activity on Internshala
Hiring since March 2020
113 opportunities posted
24 candidates hired
About the job
Key responsibilities:

1. Work on CRM process build-up and implementation among the team
2. Work on managing key vendor relationships and databases in formulating strategies and their execution
3. Coordinate activities that affect operational decisions and business requirements
4. Work on the production, procurement, and planning of daily operations
5. Communicate with all relevant employees to ensure delivery times are met
6. Collect regular feedback from clients via mail and through other communications
7. Communicate any changes in the order or delivery date to relevant parties
8. Work on event handling in all cities in coordination with the marketing and event team
9. Manage all the revenue data in coordination with management
10. Follow up on interruptions to the order
11. Arrange meetings for our prospective clients and existing clients to provide them with the best service
12. Maintain customer data with proper documentation and take care of required necessities of documents
13. Work on the development and implementation of new processes and procedures for effective and efficient team operations
14. Work on team handling and assist representatives in handling disappointed customers
15. Ensure that customers receive the quickest service possible
16. Ensure that customer service representatives follow all company policies and procedures when dealing with customers
17. Escalate customer complaints to upper management when necessary
18. Generate reports for upper management
19. Help create, update and maintain call scripts for representatives
20. Review customer evaluations in regards to service representatives' work and look for areas that need improvement
21. Participate in the formulation of the company's strategic plan
22. Review and select CRM software that meets our company's needs
Skill(s) required
Client Relationship English Proficiency (Spoken)
Who can apply

1. Must have outstanding customer service skills

2. Strong interpersonal and active listening skills

3. Must have good computer skills

4. Must be highly detail-oriented and have the ability to effectively multi-task

5. Must have excellent management and leadership skills

6. Extensive knowledge of the products and services offered by the company

Salary

Annual CTC: 3 - 4 LPA

Annual CTC breakup:

1. Fixed component: 90%

2. Variable component: 5%

3. Other incentives: 5%

Perks
Informal dress code 5 days a week Free snacks & beverages
Number of openings
1