CRM Executive Fresher Job

Key responsibilities:

1. Work on CRM process build-up and implementation among the team
2. Work on managing key vendor relationships and databases in formulating strategies and their execution
3. Coordinate activities that affect operational decisions and business requirements
4. Work on the production, procurement, and planning of daily operations
5. Communicate with all relevant employees to ensure delivery times are met
6. Collect regular feedback from clients via mail and through other communications
7. Communicate any changes in the order or delivery date to relevant parties
8. Work on event handling in all cities in coordination with the marketing and event team
9. Manage all the revenue data in coordination with management
10. Follow up on interruptions to the order
11. Arrange meetings for our prospective clients and existing clients to provide them with the best service
12. Maintain customer data with proper documentation and take care of required necessities of documents
13. Work on the development and implementation of new processes and procedures for effective and efficient team operations
14. Work on team handling and assist representatives in handling disappointed customers
15. Ensure that customers receive the quickest service possible
16. Ensure that customer service representatives follow all company policies and procedures when dealing with customers
17. Escalate customer complaints to upper management when necessary
18. Generate reports for upper management
19. Help create, update and maintain call scripts for representatives
20. Review customer evaluations in regards to service representatives' work and look for areas that need improvement
21. Participate in the formulation of the company's strategic plan
22. Review and select CRM software that meets our company's needs

1