Unibots is an ad-tech company headquartered in Delhi & spread across UAE & Vietnam. We are a Google Certified Publishing Partner company building innovative ad-tech solutions to help web & app publishers with better ad revenues. Unibots is a 4+ years old company recognized by the government of India & backed up by some of the leading veterans of the industry.
Activity on Internshala
Hiring since February 2022
50 opportunities posted
10 candidates hired
About the job
Job Title: Customer Success Specialist
Job Description:
Are you passionate about providing top-notch customer support and helping clients optimize their digital advertising strategies? If so, we have an exciting opportunity for you as a Customer Success Specialist at our dynamic company. In this role, you will play a crucial part in ensuring our clients have a seamless and successful experience with our products and services.
Key responsibilities:
1. Product Knowledge: Develop a deep understanding of our product and the ad ecosystem to effectively assist clients
2. Account Customization: Tailor our solutions to meet the unique needs of each client account
3. Customer Queries: Respond promptly to customer queries and issues, ensuring quick resolutions
4. Internal Collaboration: Collaborate closely with internal teams to address client concerns and challenges
5. User Education: Educate users on our tools and guide them on optimizing their ad layouts
6. Customer Retention: Foster long-term relationships with customers to ensure their continued satisfaction and loyalty
7. Analytics and Optimization: Apply data-driven insights to help clients experiment and optimize their advertising strategies
8. Teamwork: Work collaboratively within the team to achieve collective goals and objectives
Must have Skills:
Industry Knowledge: Familiarity with analytics, ad networks (AdSense, AdX, and DFP), A/B testing, customer support, and SaaS.
Technical Skills: A foundational understanding of HTML, JavaScript, and Ad Operations.
Proactive Attitude: Smartness, ability to take initiative, and a commitment to getting things done.
Curiosity: A consistently curious and inquisitive mind to stay updated with industry trends.
Communication Skills: Excellent written and verbal communication skills to effectively interact with clients.
Data-Driven Approach: A mentality focused on using data to experiment and optimize strategies.
Team Spirit: Willingness to collaborate and work as part of a team.
Knowledge about Google Ad Manager and other Ad tech tools
If you are passionate about delivering exceptional customer experiences and have the skills and knowledge required for this role, we encourage you to apply for the position of Customer Success Specialist with us. Join our team and help our clients achieve optimal results with our advertising solutions!
