1. Delight customers through every interaction
2. Be the central force in the seamless execution of orders through coordination with internal & external stakeholders
3. Measure, analyze & strategize to increase repeats, reduce dropouts, increase average order value & build loyalty among the consumers
4. Troubleshoot & resolve customer issues
5. Create an impact by improving metrics, NPS score, average resolution time, CSAT score, etc.
Required:
1. Proficiency in written & oral communication
2. Fluid & adept in responding to customers on calls, emails, social media, and Whatsapp
3. Excels in MS-Excel
4. Prior experience in a customer-facing role would be a bonus
5. Positive outlook & calm under pressure
6. Female candidates and immediate joiners are preferred
About Bombay Shaving Company:
1. We are an FMCG company that makes thoughtfully designed high-quality products for men s and women s personal care. Started by a team of IIT, and IIM alumni in 2015 and backed by high-pedigree investors including Colgate Palmolive and Reckitt, the company has recorded tremendous growth in a short period of time
2. With exceptional product feedback across 150+ products in its portfolio, presence in 6 countries, selling on 20+ online channels PAN India and abroad, 35,000+ retail stores in 50+ Indian cities, and a customer base of 50,00,000+ customers, the company has been at the forefront in disrupting personal care space in India. The company has forayed into the services space with an aim to reimagine hair removal end-to-end
At Bombay Shaving Company, we are always dedicated to providing you the ultimate grooming experience, powered by superfoods, without any compromises. Our varied range of products targets everyday grooming problems with efficient solutions. Our beard kit regimens aim to enhance the growth and styling of facial hair while our curated shaving product range focuses on absolute precision and smoothness. We have also taken care of your showering needs with our extensive bath range while our skincare products help you in building a healthy and blissful routine.
With the recent launch of our hair care range, which started off with 4 superfoods-enriched hair oil blends, we guarantee you a complete, wholesome experience from head to toe. Step into the world of Bombay Shaving Company, where all your grooming needs get answered.
