We are looking for a customer delight associate who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison.
As a customer delight associate, you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
Key responsibilities:
1. Passionate about serving customers
2. Curios to learn new technology and processes
3. Open to collaborating with different other teams
4. A team player with utmost agility to meet the department and organizations expectation to excel in customer experience
5. Support customer-related projects
6. Conduct customer outreach campaigns
7. Conduct case quality audits
8. Create reports and perform ad hoc analyses on customer case data
9. Maintain current functional knowledge of the PLUS products, subscriptions, and terms and conditions
Requirements:
1. Exceptional communication skills
2. Knowledge of the jewellery industry ( preferred)
Past work or internship experience in customer support or business development roles
Annual CTC: ₹ 2,00,000 - 4,00,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Variable component: 10%
3. Other incentives: 10%
FinShakti Solutions Private Limited is building a unique financial technology/savings app for Indian homemakers to pre-plan their jewelry purchases.
