Customer Relationship Executive Job

Key responsibilities:

1. Customer engagement: Develop and maintain strong, long-lasting relationships with customers by providing exceptional service and support.
2. Customer retention: Monitor customer satisfaction, identify at-risk customers, and implement strategies to improve retention and reduce churn.
3. Account management: Oversee and manage a portfolio of customer accounts, ensuring that each customer receives personalized and proactive service.
4. Problem resolution: Serve as a point of contact for customers' concerns and issues, offering timely and effective solutions to enhance the customer experience.
5. Collaboration with sales & support teams: Work closely with sales, marketing, and customer support teams to ensure a seamless experience for customers.
6. Customer feedback & insights: Collect and analyze customer feedback to identify areas for improvement, ensuring continuous improvement in service delivery.

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