BankIT, on behalf of SBI, engages with potential customers for SBI prepaid products and helps them to onboard, order, and use prepaid cards. Prepaid cards can be customised to a great extent on the SBI platform powered by BankIT. BankIT is engaged with SBI to provide sales and technology support for SBI prepaid cards.
Key Responsibilities:
A. Educate potential customers:
1. Deliver comprehensive product education to potential customers.
2. Explain product benefits, features, and usage effectively to ensure a clear understanding.
B. Customer and cardholder onboarding:
1. Coordinate and manage the onboarding process for new customers and their cardholders.
2. Provide thorough education on how to use the customer portal and the cardholder app.
C. Interdepartmental coordination:
1. Liaise with various bank departments to facilitate card orders and the branch for customer KYC processes.
2. Ensure smooth operational flow by coordinating with respective departments.
D. Customer support:
1. Assist customers in using the portal and guide cardholders on card and app functionalities.
2. Address and resolve usage-related issues by coordinating with the operations team.
E. Feedback management:
1. Collect continuous feedback from customers regarding their experiences and any issues faced.
2. Work proactively with operations to resolve feedback and improve service quality.
F. Relationship management:
1. Build and maintain strong relationships with customers to ensure long-term engagement and satisfaction.
2. Act as the primary point of contact for customer queries and support.
G. Business development:
1. Achieve business targets.
2. Identify opportunities for upselling and cross-selling additional products and services.
3. Work towards achieving business growth and meeting sales targets.
B. Eligibility Criteria:
1. Education: Graduate in any discipline from a recognized university.
2. Skills:
a. Excellent communication and presentation skills.
b. Proficient in relationship management and customer service.
c. Ability to understand and explain product features and benefits.
Only those candidates can apply who:
1. have minimum 1 years of experience
1. Willing to travel, clear communication skills in English, Hindi, and Marathi.
Annual CTC: ₹ 3,60,000 - 5,20,000 /year
Annual CTC breakup:
1. Fixed pay: ₹ 3,00,000 - 4,00,000 /year
2. Variable pay: ₹ 60,000 - 1,20,000 /year
BankIT Technologies Pvt. Ltd. (BTPL) is a trusted technology solutions provider in the BFSI (Banking, Financial Services, and Insurance) domain. With extensive experience handling large-scale projects for some of the biggest names like State Bank of India (SBI), BTPL delivers agile, secure, and scalable technology solutions that integrate seamlessly with existing journeys, APIs, UI/UX, and business models.
