1. Those who are from or open to relocate to Kolkata

2. Bachelor's degree in business administration, marketing, or a related field (a relevant master's degree may be preferred)

3. Prior experience in CRM, customer analytics, or a related field is preferred

4. Experience with CRM software and data analysis tools is beneficial

5. Strong understanding of CRM principles, customer lifecycle management, and customer segmentation strategies

6. Proficiency in data analysis techniques and tools to extract insights from customer data and drive data-informed decision-making

7. Excellent written and verbal communication skills to convey complex CRM concepts to different stakeholders and teams

8. Proven ability to collaborate and coordinate with cross-functional teams, including marketing, sales, IT, and customer service, to achieve common CRM goals

9. Strong analytical and problem-solving skills to identify challenges, propose solutions, and make data-driven decisions for optimizing CRM strategies

10. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and technologies

11. Strong attention to detail and accuracy in handling customer data and managing CRM systems

12. Possession of relevant CRM certifications (e.g. Salesforce Certified Administrator) may be advantageous