1. Act as a relationship manager for the paid customers of NoBroker
2. Build sustainable relationships and trust with customer accounts through open and interactive communication
3. Identify and assess customers needs
4. Serve customers in finding the right tenant/house as per the requirement of the customer
5. Dial outbound and attend inbound calls of customers and leads
6. Use internal tools and methods to provide the best possible service to the customer
7. Negotiate with leads on behalf of customers
8. Keep the customer up-to-date on the progress of his account
9. Follow communication procedures, guidelines, and policies
10. Go the extra mile to provide excellent customer service
Skills & Requirements:
1. Any undergraduate (B. Tech, BBA, BCom, etc.) with 0-1 year of experience
2. Excellent verbal and written communication
3. Good interpersonal skills, and numerical and analytical ability
4. Decision-making skills
5. English & Hindi language proficiency is mandatory
6. Kannada/Tamil/Marathi/Telugu proficiency is optional
7. Proficient in MS Office (Excel, Word)
8. Should be flexible for the day shift (9 hours of login between 8 am - 10 pm)
9. Comfortable with working 6 days a week and the week off will be on weekdays
Employee Value Proposition:
1. Employee health insurance of Rs 1 lakh per year; premium is paid by the company
2. Employees get free lunch and snacks
3. Monthly reward and recognition to outstanding performers
4. Employees get a promotion every 6 months basis of performance
5. Outstanding performers can qualify for promotion every quarter; so an employee can get promoted up to 4 times in a year - every promotion results in a change of designation and an increase in salary
6. Accelerated career growth of employees and one can become UH in another 3 months' time)
7. Regular team parties and annual day outings for all employees
Note: There will be a paid training during the initial few days for an employee to understand end-to-end processes.
NoBroker is making the entire real estate transaction journey seamless with the help of technology. The huge amount of data we generate on the platform helps us to use machine learning and artificial intelligence leading to faster closures and customize offerings for every customer. The support provided to us by our investors is a testimonial to our ongoing tech innovation. NoBroker was founded by IIT Bombay, IIT Kanpur, and IIM Ahmedabad alumni in 2014, has raised $361M to date, and is now a unicorn. India's first prop-tech startup and 38th startup of 2021 to enter the unicorn club. NoBroker Pay, NoBroker Hood, NoBroker Home Services, and several such innovations are deepening the engagement of owners, tenants, buyers, and community residents with its platform making it a go-to-destination beyond its core offering of rental and sale transactions. Akhil Gupta, Amit Kumar Agarwal, and Saurabh Garg are strengthening their leadership position in this huge segment.
