Customer Relationship Manager Job

Key responsibilities:

1. Establish and maintain positive relationships with existing clients.
2. Provide prompt, efficient, and satisfactory responses to customer inquiries.
3. Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
4. Analyse customer data to identify patterns and insights, and leverage this information to enhance customer relationship management strategies.
5. Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
6. Payment collection in guidance or in coordination with the accounts team.

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