Customer Service Associate Job

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Customer Service Associate

ITILITE

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 5,00,000 ₹ 2,00,000 - 5,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
10 Jun' 23
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Service Itilite customers through various channels with a focus on communicating via social/email/chat/inbound or outbound calls
2. Research escalated customer issues and provide customer-centric resolutions
3. Access multiple electronic systems and document the steps taken, while efficiently and accurately completing the customer's request
4. Anticipate customer needs by asking relevant probing questions to provide exceptional quality of service and delight our customers
5. Handle and de-escalate issues that are escalated by customers
6. Follow up with Individual customers and various stakeholders until the issue is resolved
7. Educate customers in utilizing the Itilite platform effectively to avoid future interactions
8. Propose solutions to reduce customer effort and operating costs
9. Meet established goals for all performance metrics including quality, productivity, and schedule adherence to provide an exceptional level of service to prospective and current customers
10. Abide by applicable, regulatory, and departmental policies and procedures
11. Participate in projects or process improvements to drive operational excellence

Requirements:

1. 12th pass/degree from a recognized university
2. 0-2 years of experience
3. Professional in Word, Excel, and PowerPoint
4. Strong written communication skills and typing proficiency
5. Ability to communicate effectively in a multi-channel environment (chat/voice/email/case management)
6. Excellent attention to detail
7. Flexible to work in day/night shift as per business requirements
8. 5.5 days working

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office
Earn certifications in these skills
Salary

Annual CTC: ₹ 2,00,000 - 5,00,000 /year

Annual CTC breakup:

1. Fixed component: 90%

2. Variable component: 10%

Perks

Informal dress code 5 days a week Health Insurance Life Insurance

Number of openings

10

About ITILITE

ITILITE is a SaaS platform that brings efficiency, innovation, and convenience to corporate travel through technology. The company has seen great traction because of its unique product and is funded by a top-tier global VC. The founders are from IIT and IIM and have spent many years in the industry across top management consulting companies (McKinsey & Company), consumer goods majors (ITC), and a bunch of tech startups. One of the primary focus areas for the founders is the personal development of the people who work with them.
Activity on Internshala
Hiring since May 2023
1 opportunity posted
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