Customer Service Associate Job in Mumbai at Nature's Basket Limited (RPSG)
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Customer Service Associate

Nature's Basket Limited (RPSG)


Start date
Starts Immediately
2.85 - 3.1 LPA
0-2 years
0-2 years experience
Apply By
23 Apr' 23
Posted 3 weeks ago
About Nature's Basket Limited (RPSG)
Nature's Basket is a grocery store operating in Mumbai, Bangalore, Kolkata, Delhi, and Pune with deliveries to all cities across India including Hyderabad, Delhi, Kolkata, Chennai, Surat, and more. We offer a wide range of food products for all your everyday needs and even offer grocery home delivery as well as a grocery shop online for you to purchase from. Our online grocery store has fresh fruits and vegetables, fresh and frozen meats and seafood, a wide range of bread and other packaged bakery products as well as a range of fresh cheeses from around the world. We even have a range of every staple and international cuisine product to meet your needs along with organic products for fresh and packaged food items. With our offerings, we have the best online food shop & online grocery shopping platform available for all your grocery products as well as physical grocery stores in select cities.
Activity on Internshala
Hiring since November 2021
12 opportunities posted
1 candidate hired
About the job
Key responsibilities:

1. Provide advice, guidance, and buying services to high national income/high-value customers only
2. Work with advanced knowledge of products, trends, and services, and become a trusted consultant for specified customers only
3. Communicate with customers to determine what they're looking for, offering advice and knowledge of the best products to purchase as per their needs
4. Communicate with customers through different mediums such as live chat, telephone calls, emails, broadcast groups, etc.
5. Educate customers with the most detailed product information, new product entries, offers, recipes, etc. to ensure customers are satisfied with the products
6. Inform customers about the must-have products based on the latest trends
7. Build and grow the client base by focusing on strategic selling techniques and communicating proactively with existing and potential customers
8. Network at events and use marketing services on a regular basis
9. Develop personalized shopping experiences for all customers by providing individualized attention along with prevailing knowledge of products and trends
10. Prepare & maximize client base by concentrating on strategic selling techniques along with communicating proactively with customers.
11. Develop and maintain professional relations with customers to assure repeat business
12. Stimulate feedback to improve further customized service
13. Fulfill daily targets of attending to customers, ABV and sales targets, gift card sales targets, etc.
14. Maintain and enhance the client database

Skills & Requirements:

1. Excellent communication skills
Skill(s) required
English Proficiency (Spoken)

Annual CTC: 2.85 - 3.1 LPA

Annual CTC breakup:

1. Fixed component: 93%

2. Variable component: 7%

Number of openings

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