Customer Service Associate Fresher Job

Key responsibilities:

1. Provide advice, guidance, and buying services to high national income/high-value customers only
2. Work with advanced knowledge of products, trends, and services, and become a trusted consultant for specified customers only
3. Communicate with customers to determine what they re looking for, offering advice and knowledge of the best products to purchase as per their needs
4. Communicate with customers through different mediums such as live chat, telephone calls, emails, broadcast groups, etc.
5. Educate customers with the most detailed product information, new product entries, offers, recipes, etc. to ensure customers are satisfied with the products
6. Inform customers about the must-have products based on the latest trends
7. Build and grow the client base by focusing on strategic selling techniques and communicating proactively with existing and potential customers
8. Network at events and use marketing services on a regular basis
9. Develop personalized shopping experiences for all customers by providing individualized attention along with prevailing knowledge of products and trends
10. Prepare & maximize client base by concentrating on strategic selling techniques along with communicating proactively with customers.
11. Develop and maintain professional relations with customers to assure repeat business
12. Stimulate feedback to improve further customized service
13. Fulfill daily targets of attending to customers, ABV and sales targets, gift card sales targets, etc.
14. Maintain and enhance the client database

Skills & Requirements:

1. Excellent communication skills

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