Customer Service Associate Job

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Actively hiring
Customer Service Associate

Gurgaon

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 4,50,000 ₹ 3,00,000 - 4,50,000 /year
Experience
1-2 years
1-2 years experience
Apply By
28 Jun' 24
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Handle chats and emails in English for an international process
2. Respond promptly and accurately to customer inquiries, issues, and requests
3. Provide exceptional customer service and ensure customer satisfaction through effective communication and problem-solving skills
4. Utilize the knowledge base and resources to resolve customer queries efficiently
5. Adhere to company policies and procedures while maintaining professionalism and empathy
6. Meet or exceed performance targets such as response time, resolution rate, and customer satisfaction metrics
7. Document and escalate complex issues to the appropriate teams for resolution
8. Collaborate with team members to optimize workflows and enhance overall efficiency
9. Must have at least 1 year of experience in a similar role, preferably in an international customer service environment
10. Ready to work in 24/7 rotatory shifts

Note: This is a WORK FROM OFFICE role.

Skill(s) required

English Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Salary

Annual CTC: ₹ 3,00,000 - 4,50,000 /year

Number of openings

4

About Moretasks Business Solution Limited

Set up in 2016, Moretasks had 10 employees, and now we are a family of above 200. Inspired by the Dutch work culture, we believe in a flat organizational structure with no cabins, no cubicles, and no hierarchical discrimination. We work, play, and party together. While a lot of Indian companies boast of having an open-door policy, most fail to practice it in essence. With a consistent focus on quality, we offer more tasks at less cost. We carry out manual and operational tasks that are critical to our client's business needs - when they need it and the way they need it.
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