Customer Service Executive Fresher Job

Key responsibilities:

1. Maintaining a positive, empathetic and professional attitude toward customers at all times
2. Responding promptly to customer inquiries
3. Communicating with customers through various channels
4. Acknowledging and resolving customer complaints
5. Gaining knowledge of our products thoroughly so as to answer all the questions
6. Processing orders, forms, applications and requests
7. Maintaining records of customer interactions, transactions, comments and complaints
8. Communicating and coordinating with colleagues, as necessary
9. Providing feedback on the efficiency of the customer service process

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