Customer Service Executive Fresher Job

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Actively hiring
Customer Service Executive

Delhi

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year
Experience
0-2 years
0-2 years experience
Apply By
29 Apr' 23
Posted 3 weeks ago
Fresher Job

About the job

We are looking for a customer service associate who can assist our customers with product issues and help to maintain a high customer retention level. The customer service associate will be responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Key responsibilities:

1. Update the company database by inputting information from each call and keeping every customer field current, and also updating the customer orders in the company database
2. Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
3. Work on special short-term projects to offer customized support for new products
4. Monitor customer satisfaction levels and develop methods for increasing them
5. Assist in creating ways for delivering excellent customer service

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office
Earn certifications in these skills
Salary

Annual CTC: ₹ 2,00,000 - 2,40,000 /year

Number of openings

2

About Comforto Bedding

Comforto Bedding is a leading mattress and bedding accessories provider through e-commerce channels. Comforto is a featured brand on Amazon and Pepperfry and we are building an exciting and hassle-free mattress buying experience through our website as well. The mattress industry was largely unorganized in previous decades but with the advent of e-commerce and the dynamic buying preferences of consumers, the online industry for mattresses is one of the fastest-growing in the furniture segment. It is an age-old industry yet a lot of inherent potentials are to be explored.
Activity on Internshala
Hiring since January 2018
19 opportunities posted
5 candidates hired
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