Customer Service Executive Fresher Job

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Customer Service Executive

EternalFlowers

Kochi, Ernakulam, Cochin

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,50,000 - 3,50,000 ₹ 2,50,000 - 3,50,000 /year
Experience
0-2 years
0-2 years experience
Apply By
15 Apr' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Work to serve customers by providing product and service information and resolving product and service problems
2. Assist with attracting potential customers by answering product and service questions and suggesting information about other products and services
3. Manage opening customer accounts by recording account information
4. Work to maintain customer records by updating account information
5. Assist with resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
6. Work to maintain financial accounts by processing customer adjustments
7. Assist with recommending potential products or services to management by collecting customer information and analyzing customer needs
8. Prepare product or service reports by collecting and analyzing customer information

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Marketing Marketing Campaigns MS-Excel
Earn certifications in these skills
Salary
Duration: 3 months
Salary during probation: ₹15,000 - 18,000 /month
After probation:

Annual CTC: ₹ 2,50,000 - 3,50,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 15%

3. Other incentives: 5%

Perks

Informal dress code Free snacks & beverages Health Insurance

Number of openings

1

About EternalFlowers

Your one-stop destination for premium corporate gifts, luxury gifts, customized gifts, and personalized gifts. We specialize in creating bespoke gifting solutions that are tailored to your specific needs and preferences.
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Hiring since March 2023
10 opportunities posted
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