We are seeking a professional and dynamic problem-solver in the field of Customer Support Executive resources. This position demands suitable personnel to manage and carry out the roles and responsibilities independently.
Key responsibilities:
1. Responding to customer queries in a timely and accurate way, via phone (voice)
2. Identifying customer needs and helping customers use specific features
3. Analyzing and reporting product malfunctions
Requirements and skills:
1. The ability to work in a high-pressure environment, a good understanding of basic computer skills, and the ability to learn how to use software quickly are also highly beneficial
2. Excellent communication and problem-solving skills
3. Familiarity with our industry is a plus
4. Experience using help desk software and remote support tools
5. Multi-tasking abilities
6. Patience when handling tough cases
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-Excel
Sensys Technologies is the established developer and supplier of an advanced range of taxation & HR-related software products on TDS, XBRL, payroll, web-based payroll, HRMS, payroll software as a service, fixed asset, service tax, income tax, digital signature, PDF signer, data backup & attendance machine. Today, we have mustered a huge clientele due to our streamlined business operations and effective and feasible solutions. We aim to achieve complete client satisfaction & are building this company for the long term - a profitable company that is highly relevant to its clients, supportive of its people, and respected in the marketplace.
