The candidate will be responsible to handle the queries and complaints from customers.
Key responsibilities:
1. Handle customer service through calls, chats, and emails
2. Identify and assess customers' needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Maintain coordination with the backend team
6. Address social media queries
7. Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
8. Follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents
9. Follow communication procedures, guidelines, and policies
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)Hindi Proficiency (Written)MS-ExcelMS-Office
Should be proficient in Hindi and English understanding where the executive is able to hold the conversation and should be fluent in Hindi and English language
Ability to multi-task in similar projects simultaneously
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,00,000 - 2,20,000 /year
Perks
Informal dress code 5 days a week Free snacks & beverages Health Insurance Life Insurance
Tech Burner is one of the leading independent digital media companies delivering tech content to several million people every month. We aim at creating high-quality positive technology videos for the Indian audience on YouTube, Instagram, and Facebook. At Tech Burner, we focus on creating a small positive impact in the lives of people watching our simple, fun, and engaging videos. No, not just by creating simple daily news videos but by letting our creativity go wild and by trying and learning new things and messing up and learning again from them. We take the audience on a journey and connect them with our content. We have worked with a lot of major brands, including but not limited to Samsung, Asus, Realme, Groww, Syska, and Anchor Free. But, it's all because of the trust we have built with our team and the people who interact with us.
