As a 'Customer Service Executive', you will play a crucial role in ensuring our customers have a seamless and delightful gifting experience. Your effective communication skills and proficiency in both spoken and written English will be essential in resolving customer queries and issues promptly and efficiently.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and chat professionally and courteously.
2. Provide accurate information about our products, services, and promotions to assist customers in making informed decisions.
3. Process orders, returns, and exchanges in a timely manner to meet customer satisfaction goals.
4. Address customer complaints and escalate unresolved issues to the appropriate department for further resolution.
5. Keep detailed records of customer interactions and transactions to maintain accurate customer profiles.
6. Collaborate with the sales and marketing teams to gather feedback and insights from customers to improve overall customer satisfaction.
7. Stay up-to-date on company policies, products, and services to provide accurate and up-to-date information to customers.
If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we would love to have you join our dynamic team at igp.com. Apply now and be a part of a company that values its customers and employees alike.
IGP.com is one of the world's and India's leading multi-category gifting company, providing one of the best-curated collections of festival merchandise, gifts, fresh flowers, cakes, plants, gourmet foods & personalized products for all occasions & festivals. Trusted by more than 5 million users worldwide, we pride ourselves on being India's No.1 gifting site. We have a collection of more than 25k+ curated and personalized gifts for all occasions that are available for same-day delivery across 1000+ cities in India and for free shipping across 100+ countries.
We have an ever-expanding global footprint with customers spanning across 100+ countries and the capability to deliver gifts to over 150 countries. We are headquartered in Mumbai with over 1200+ employees across our offices in Mumbai, Delhi, Bangalore, Hyderabad, Kolkata, Lucknow, Jaipur, Pune and Singapore.
