1. Manage incoming chats to achieve sales/metrics
2. Identify and assess customers needs to achieve satisfaction
3. Build sustainable relationships and trust with customers through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
6. Follow communication procedures, guidelines, and policies
7. Go the extra mile to engage customers
Skills Required :
1. Excellent oral & written communication
2. Proven customer support experience or experience as a client service representative
3. Familiarity with CRM systems and practices
4. Customer orientation and ability to adapt/respond to different types of characters
5. Ability to multi-task, prioritize, and manage time effectively
At Stack Techie, we are the bridge between candidates and employers to bring them together. To us, job seekers are more assets than a resume and companies aren't clients, but partners striving for business success. Our ambition is to connect skilled talent with remarkable employers. Today's recruiter needs the right combination of people, business, and street smart. At Stack Techie Company, we know that a great recruiter must have tenacity, resolve, commitment, impact, and speed.
Recruiters place candidates; great recruiters deliver talent. We continuously commit to our four key values: passion, integrity, innovation, and promise to customers. We focus on cultivating lasting connections, both with our partner companies and candidates. We strive to understand the requirements and environment of the client and the skills and employment goals of our candidates.
