Customer Service Specialist Fresher Job

Applications are closed for this job. Click here to browse more jobs.
Customer Service Specialist

Elite Digital Com

Chennai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,76,000 - 3,00,000 ₹ 2,76,000 - 3,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
21 Jun' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Monitoring each trip to make sure it is arriving on time and if there is delay send notifications
2. Working on making sure all trips are reported by operators one hour before the trip time
3. Working on making sure all trips are having the tracking link updated with the expiry time and sending notifications to customers for tracking the bus
4. Handling sending notifications to customers
5. Helping with generating tracking links
6. Working on communicating via phone with bus operators to send reports (within the organization)
7. Assisting customers with emergency problems or unexpected situations
8. Providing solutions for customer problems
9. Working on ensuring customer issues are resolved in a timely manner
10. Developing and maintaining customer relationships
11. Managing process refunds, cancellations, and exchanges
12. Managing to reply to customers via chat and email

Additional information:

1. Shift timing: 5:30 pm to 2:30 am (1-hour break)
2. During work hours, you must be available for calls and texts from the management
3. Login time and logout time must be reported every day through WhatsApp/slack

Note: Candidate must be willing to relocate to Chennai after probation time. Intercity bus service provider in Canada, every day there will be trips going to various destinations, the chosen candidate will be dealing with the bus operation and customer support, the chosen candidate will be responsible for whether the trip is running smoothly, the candidate should be monitoring the activity of the trip along with the above responsibilities.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills
Salary
Duration: 3 months
Salary during probation: ₹18,000 - 20,000 /month
After probation:

Annual CTC: ₹ 2,76,000 - 3,00,000 /year

Number of openings

2

About Elite Digital Com

With 10 years of experience based out of Chennai, we are a creatively rich and technically outstanding website development team, focused on using the internet to increase our client's business
Activity on Internshala
Hiring since October 2022
13 opportunities posted
3 candidates hired
Sign up to continue

OR

By signing up, you agree to our Terms and Conditions.