Customer Success Associate Job in Bangalore at Material Depot
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Customer Success Associate

Material Depot


Start date
Starts Immediately
₹ 4,00,000 - 6,00,000 ₹ 4,00,000 - 6,00,000 /year
0-5 years
0-5 years experience
Apply By
14 Jun' 23
Posted 3 weeks ago
54 applicants
About Material Depot
We're on a mission to be India's largest tech company in the architecture, engineering, and construction space by democratizing the construction ecosystem and bringing stakeholders onto a common digital platform, aiding 10M+ businesses in the country. The founding team includes people from top management consulting firms and top colleges in India (like BCG, and IITB), and has worked extensively in the construction space globally. Funded by prominent global VCs, they are seeking to expand their team and hiring across roles in technology, product, design, and content teams.
Activity on Internshala
Hiring since May 2022
51 opportunities posted
10 candidates hired
About the job
Key responsibilities:

1. Identify and prospect potential customers, including contractors, architects, interior designers, and other industry professionals
2. Conduct thorough research and analysis to understand customers' needs, project requirements, and budgetary considerations
3. Engage with potential customers through various channels, including cold calling and following up on calls
4. Act as the primary point of contact for customers, responding to inquiries, providing product information, and addressing any concerns or questions
5. Conduct effective discovery calls and meetings with potential customers to gather information and assess their suitability for our products and services
6. Analyse customer requirements and determine the feasibility of fulfilling their needs through our available brands and products
7. Collaborate with internal teams, such as brand managers and product specialists, to gather relevant information and provide accurate and timely responses to customer queries
8. Prepare and deliver customized sales presentations and product demonstrations to showcase the value proposition of our brands and products
9. Provide accurate and comprehensive sales quotations, proposals, and other documentation required during the pre-sales process
10. Track and maintain customer data and activities in the CRM system, ensuring accurate and up-to-date records of interactions and progress
11. Stay updated on industry trends, market conditions, and competitive landscape to identify new business opportunities
12. Collaborate with the sales team to hand off qualified leads for further sales engagement
Skill(s) required
Earn certifications in these skills
Who can apply

1. A degree in business, marketing, or a related field is preferred. equivalent practical experience will also be considered

2. Proven experience in pre-sales, business development, or customer-facing role, preferably in the construction materials or interior design industry

3. Strong understanding of the construction industry and familiarity with various materials, brands, and product categories

4. Excellent communication skills, both verbal and written, with the ability to engage customers and convey complex concepts in a clear and concise manner

5. Strong analytical and problem-solving abilities, with a keen eye for identifying customer needs and potential business opportunities

6. Ability to build rapport and establish relationships with customers, demonstrating a customer-centric approach

7. Proficiency in using CRM software, sales tools, and MS Office Suite

8. Self-motivated and results-driven, with a proactive and goal-oriented mindset

9. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines

Duration: 3 months
Salary during probation: ₹33,000 - 50,000 /month
After probation:

Annual CTC: ₹ 4,00,000 - 6,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Other incentives: 20%

Informal dress code
Number of openings

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