1. Understand client business issues, operating business rules, data, and standard operating procedures
2. Incorporate process changes in response to evolving business needs
3. Operate business processes for clients on a periodic basis, including: configuring business rules, synthesizing data, and performing quality checks
4. Apply quality assurance best practices
5. Develop a strong understanding of processes, data, tools, and technology to effectively articulate and discuss project updates/next steps with clients
6. Understand, analyze, and provide descriptive answers to client queries resulting from deliverables or business questions
7. Assist in marketing operations for content development, email campaigns and analyze traffic using Google Analytics
8. Assist in making quantitative and qualitative research reports, both for internal and external purposes
Requirements:
1. Minimum 0-2 years of work experience in client handling
2. Candidates having exposure to the cybersecurity industry will be preferred
3. Past experience in working with advanced Excel and in making powerful presentations will be a plus
4. We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required
5. Any bachelor's or master's degree in engineering, operations management/research, MIS, management science, applied mathematics, statistics, or econometrics will be entertained
What you expect from us:
1. Competitive salary
2. Technical coaching to ensure continuous professional growth
3. Awards and recognition for your hard work
Note: Associate customer success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to clients, answering queries on deliverables, and generating focused insights.
Infosec Ventures offers organizations that are serious about their security, a unique combination of expertise and strategic approach necessary to deliver exceptional information security solutions. We provide complete infrastructure security solutions for commercial and government clients of all sizes. A full-service network & security integration and engineering firm, Infosec Ventures provides maximum performance, infinite scalability, and rock-solid security solutions for small to enterprise-level business clients. We also invest aggressively in path-breaking cybersecurity and information security innovations. We bring on board entrepreneurs and teams that can excel in execution. An idea is worth one dollar, it's the execution that adds the zeros at the end of it, to make it a billion dollars!
