Customer Success Associate Job in Gurgaon at Refier
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Customer Success Associate

Gurgaon

Start date
Starts Immediately
CTC
8 - 12 LPA
Apply By
11 Aug' 22
Posted 3 weeks ago
Fresher Job
Fresher Job
48 applicants
About Refier
ReFier is the evaluation partner of companies for the hiring on non-tech roles. We help companies with the custom pre-hiring evaluation and post-hiring training process.
Activity on Internshala
Hiring since May 2022
974 opportunities posted
3 candidates hired
About the job
Key responsibilities:

1. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
2. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
3. Maintain existing customer success metrics and data as directed
4. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
5. Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns, and analyze trends to identify areas for improvement
6. Work with the sales and marketing team to drill customer references and develop case studies
7. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
8. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
9. Hold product demonstrations for customers
10. Improve onboarding processes
11. Develop and execute reciprocal cross-promotion programs with business partners on social media sites and in developing online reviews for each other's businesses
Skill(s) required
Event Management Sales
Learn these skills on Internshala Trainings
Who can apply

1. 2 years of experience in communications, marketing, sales, account management, or customer success

2. Strong verbal and written communication, strategic planning, and project management skills

3. Analytical and process-oriented mindset

4. Comfortable working across multiple departments in a deadline-driven environment

5. Active team player, self-starter, and multitasker who can quickly adjust priorities

6. Knowledge of Salesforce and project management tools

7. Event planning experience a plus

8. IT SaaS background is added advantage

Salary

Annual CTC: 8 - 12 LPA (All fixed)

Number of openings
4

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