1. Manage customer retention and multi-tasking to take and follow up on orders from customers via the website, calls, emails, or text messages
2. Anticipate and understand the needs of the customers and act accordingly
3. Use appropriate marketing tools to acquire new customers and increase retention of existing customers
4. Coordinate with the operations team to assist the customer in the best way possible
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)MS-ExcelMS-Office
Excellent and crisp communication to understand and respond to customer requirements
Intermediate skills in MS Office
Ability to take on multiple roles as per business requirements
Ability to uptake different marketing tasks to ensure customers are being retained and serviced in an efficient manner
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,50,000 - 3,00,000 /year
Perks
Informal dress code Free snacks & beverages Life Insurance
Additional information
We are looking for a high-performing and efficient customer success associate to help us meet our customer acquisition and growth targets by keeping our company competitive and innovative. Closely collaborating and working with the founder in a high-paced startup environment, you will be responsible for crafting marketing and customer retention plans and executing the same. The scope of work defined highlights the broad range of responsibilities we would like you to take. We are keen on finding someone who is self-motivated, hardworking, and entrepreneurial.
'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple- the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we are committed to providing 100% authentically grown organic produce.
While we are organically certified traders and only partner with organically certified farmers (NPOP, PGS, Ecocert), we feel it is important to go beyond the paperwork to ensure the product you receive is naturally grown in the absence of harmful chemicals. Some of the steps we undertake include regularly visiting our farmers & farms, conducting random internal checks on our produce, and working to maintain transparency in our entire operations process.
