Customer Success Executive Fresher Job

Key responsibilities:

1. Work on runtime issues faced by customers and provide them quick fixes and/or alternate solutions
2. Operate in a quick manner while having good control of the product
3. Manage any issues/complaints in a timely manner to ensure timely resolution
4. Act as a liaison between various teams (internally and externally)
5. Work on different modes of support to customers - chat support + occasional voice support (1-way outbound), if necessary
6. Escalate issues in the correct manner to ensure effective and timely resolution
7. Come up with innovative ideas for increasing the customer experience as well as identifying the core areas of improvement and work with the team to improve the same
8. Take care of feedback and other key performance metrics defined by the company on customer engagement and make sure to achieve them

Required:

1. Graduate in any discipline
2. Fresher or 6 months of experience
3. Fluent in English
4. Excellent communication skills
5. Able to resolve queries and think out of the box to provide any solutions
6. Competent and flexible with customers
7. Have ample knowledge and interest in the digital domain we are working in to suggest best practices to clients and team members alike
8. Willingness to learn about the product in-depth and focused on how product knowledge is the key to servicing our customers best
9. Able to work in rotational shifts (on a monthly basis)

About us:

LimeTray is a restaurant-tech company focused on helping restaurants - big or small to run their business better with the help of technology. We offer software products for direct ordering, billing & 3P channel management that are used by brands across
thousands of locations across the world every day
We have a small team of about 50-people who work on this mission & deliver exceptional results for our customers

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