Customer Success Executive Fresher Job

Applications are closed for this job. Click here to browse more jobs.
Customer Success Executive

Awaz (True Voice Technologies)

Jaipur

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,60,000 - 2,75,000 ₹ 2,60,000 - 2,75,000 /year
Experience
0-2 years
0-2 years experience
Apply By
27 Apr' 23
Posted 3 weeks ago
Fresher Job

About the job

We are seeking an enthusiastic and motivated individual to join our Customer Support team as a Customer Success Executive. The successful candidate will be responsible for providing technical support and ad-hoc training to customers who use our company's product, replying to inbound queries, and ensuring customer satisfaction and retention.

Key responsibilities:

1. Offer technical assistance and on-demand training to customers using the company's products, responding to incoming inquiries
2. Ensure customer satisfaction by educating them on the functional capabilities and potential upgrades of the product
3. Contribute to the development and enhancement of the product by collecting feedback to identify common issues and bringing them to the attention of the product manager
4. Maintain high service standards, going above and beyond to ensure customer satisfaction and retention

Requirements:

1. 50% cutoff - 10th, 12th, and graduation
2. No backlogs and gap years during education
3. Must be fluent in English and Hindi

Other requirements:

1. A willingness to learn about the company's products and their capabilities
2. Ability to establish customer relationships that increase retention and loyalty, ultimately boosting customer lifetime value and reducing churn
3. Strong technical skills and the ability to simplify complex concepts for customers
4. Exceptional interpersonal and relationship-building abilities
5. Knowledge of other regional languages is an advantage, particularly if the company operates within the country

Qualifications: Undergraduate courses (BCom, BBA, BBM, BA)

Experience: 0-2 years in customer service, freshers are welcome to apply

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Hindi Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Jaipur

Salary

Annual CTC: ₹ 2,60,000 - 2,75,000 /year

Perks

5 days a week
Additional information

Location: Vaishali Nagar, Jaipur

Number of openings

10

About Awaz (True Voice Technologies)

At Awaz, we believe that job discovery, application, and preparation are broken. There is a need to create a slicker 'aspirant-first' platform that understands your needs and issues than simply forcing you to endlessly scour the internet to find and apply for jobs and then prepare for them.
Activity on Internshala
Hiring since March 2023
3 opportunities posted
Sign up to continue

OR

By signing up, you agree to our Terms and Conditions.