Responsibilities:

1. Understand customers' business and program objectives.
2. Understand and demonstrate value to the customer.
3. Drive product adoption and ensure exceptional user experience
4. Discover and solve stated and not stated customer problems
5. Help build loyalty by creating an excellent relationship with the customers
6. Manage the entire customer lifecycle - onboarding, planning and implementation, deployment and ongoing usage
7. Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn
8. Manage account health and identify opportunities to improve product offering
9. Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers
10. Maintain a deep understanding of our solutions and content and educate customers

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