Non-CS/IT background, BBA, BCom, BA candidates
Experience of 0-3 years
High client empathy
Understand the channel partner’s pain-points
Be a good listener
Excellent communication skills
Experience in handling channel sales partners
Ability to provide step-by-step technical help
Excellent learning skills, attention to detail, and a bias to proactively resolving issues
Results-driven
Excellent analytical skills
Comfortable and excited to work in a fast-paced, highly data-oriented team
A pragmatic and practical self-starter
An outcome-oriented person who can juggle multiple work-streams loves to solve problems, and can efficiently drive a collaborative process
You thrive on challenges and take pride in being an excellent teammate
Annual CTC: ₹ 3,00,000 - 5,00,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Variable component: 20%
The position serves as a key member of the global customer success team. As a CSR, you will have the responsibility of engaging with channel partners and nurturing relationships via trust-building, promise delivery, and increasing client satisfaction. You will act as a liaison, provide product/service information, provide appropriate solutions and follow up to ensure resolution.
A CSR Should possess a strong drive for delivering client value & results and should be patient, empathetic, and passionately communicative. The CSR will undertake a broad range of tasks such as maintaining ongoing client relationships and networking, implementing success programs, onboarding, and training clients, and managing any gaps on the delivery front. The role will also assimilate and distribute industry insights to client stakeholders. Successful candidates must be social, and analytical, possess an aptitude for learning new technologies, and be able to communicate clearly and effectively.
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