1. Evangelize products with our customers and ensure customers maximize product value
2. Become a thought partner with the customer in defining the right strategy
3. Unblock internal escalations by partnering with cross-functional teams including product, engineering, managed services, support, and account management
4. Influence Phenom s strategic direction by understanding customer s business, challenges, desired outcomes and requested product features
5. Drive customer satisfaction to guarantee customer renewal and retention
6. Upkeep with upcoming features and roadmap to strategize customer goals
7. Track and monitor customer health using internal tools like Salesforce and Totango
8. Have attention to detail, the ability to understand and articulate and manage customer expectations
9. Manage a portfolio of large to small accounts
10. Be responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Phenom Talent Experience Platform
11. Share best practices and playbooks to help our customers scale adoption and usage while achieving their goals
12. Become a trusted advisor to help our customers navigate the digital transformation landscape
13. Help them define their key aspirations and leverage the AI-powered Phenom application to re-design the way they acquire, engage, and empower talent, internally and externally, across the globe
14. Bring the voice of our customers back to Phenom
Who can apply:
1. Only MBA HR with B.Tech CSE graduates
Additional details:
We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We expect you to take ownership and pride in the work you are doing and see the positive impact of your work on your colleagues and our customers. We believe in providing transparency and support, so you can do the best work of your career.
At Phenom People, we believe great people build great companies. We know that there is no difference between marketing and selling products and jobs, so we took CRM best practices and applied them to talent acquisition. We built the world's first talent relationship marketing platform. TRM is an automated system for managing the talent relationship lifecycle of current and future candidates, driving awareness, interest, engagement, and acquisition. Our Phenom TRM platform aligns the objectives, priorities, and actions of candidates, recruiters, hiring managers, and talent acquisition leaders.
Phenom People strives to be the most innovative HR tech company in the world. By offering unique & engaging experiences for candidates, our platform helps put the right opportunity in front of the right person at the right time so you can continue to build phenomenal teams and achieve business goals for years to come.
